Frequently Asked Questions
In the interests of you, our valued client we have come up with the top 10 question posed to us as a Service Provider. We are striving to make your life as easy and as simply as possible. Listed below you will find these questions as well as their solutions. Should any of these questions not assist you, you are of course welcome to call us.
Top 10 FAQ's
1. How do I put in my comments or suggestions?
Send an e-mail through to cptinfo@isoftnet.co.za
2. How do I set up my e-mail in Outlook and Outlook Express?
Refer to "new mail settings"
3. How do I apply for ADSL?
As simple as calling The I-Soft Net Sales Department on 021 415 3207
4. Is ADSL cheaper than dial up?
See for yourself
| Dial-up Telkom (@ call more rates R9.60) |
Hours Connected p/m |
Connection Charge p/m |
ISP Charge |
Line Rental |
Total Cost |
| Dial -up 1hr p/day |
30 |
R288 |
R79 |
R92.28 |
R459.28 |
| Dial -up 2hr p/day |
60 |
R576 |
R79 | R92.28 |
R747.28 |
| Dial -up 3hr p/day |
90 |
R864 |
R79 |
R92.28 |
R1035.28 |
| Dial -up 4hr p/day |
120 |
R1152 |
R79 |
R92.28 |
R1323.28 |
| Dial -up 5hr p/day |
150 |
R1440 |
R79 |
R92.28 |
R1611.28 |
| Dial -up 6hr p/day |
180 |
R1728 |
R79 |
R92.28 |
R1899.28 |
Should you choose ADSL you will pay a fixed monthly rate starting at R357.00
5. How do I check my ADSL usage?
Should you think that you are nearing your capping you are able to get a
Check up online? Simply go to
http://userstats.adsl.isoftnet.co.za and login with your ADSL username and
password.
6. What are my e-mail settings?
Depending on your e-mail address, your mail settings will vary. Follow the
instruction below for your setup. Remember to replace the email addresses with
the ones supplied to you by our service desk. If in doubt please phone us on
0214153150.
Whilst in outlook proceed to click the following, TOOL, E-MAIL ACCOUNTS.
Proceed to select the following, VIEW OR CHANGE E-MAIL ACCOUNTS and click NEXT
Once in this window click the CHANGE button on the top left as indicated below
You will now see the setting you need to change - as indicated in red.
Your incoming mail server will now be "mail2.isoftnet.co.za" and your User name will now be your full e-mail address meaning "OLDUSERNAME@isoft.co.za"Once you have made these changes proceed to click NEXT and then FINISH. You have now successfully changed your setting and can continue to enjoy our services.
7. What are the correct support numbers and hours?
For anything Internet related such as helpdesk, desktop services and any VPN, E-mail, Remote Access, FTP and ADSL queries you can call 086 147 6382 from 08:30 to 17:00 and from 18:30 to 22:00. Please note, support is offered on weekends as well. Should you need information regarding your account payments or details you can call 021 415
3150 between 08:30 and 16:00 Monday to Friday
8. Should I travel how could I receive my mail?
Yes you are able to access you e-mail anywhere in the world. With our latest technology all you require is an internet connection, be it in a cafe or a hotel. You are able to log on to your Webmail system using your user name and password and send and receive as if you were in the office.
9. What is an ADSL router?
An ADSL Router is a very simple device which will replace you current analogue modem. Instead of connecting on unreliable analogue connection the router will enable you to connect now digitally at speeds up to 16 times faster.
10. How much would ADSL cost me?
Line rental Telkom
R 70-120 per month
Line speed I-Soft Net R
133-362 per month
GB package I-Soft Net R 99
-
The more you buy the less it costs.
If
you have no telephone line there will be a once off setup fee for the
installation of the landline - the Telkom setup fee is R 437.00 Once
installed this line can be activated for ADSL. Should you have a line already
I-Soft Net can activate this line for free. In activating your line you need to
select a Line speed 3 options are available: 384K for R 133, 512K for R 285 or
1024K for R362 after which the ADSL modem (a once off cost) R1000. Please see
FAQ question 11.
Once your line has been activated and you have selected a
modem I-Soft Net will provide you with a username and password that will allow
you access to the internet, the options here start from R99 per month for 1GB or
you can go for a prepaid option which is an account that has no time window.
Go to
http://www.isoftnet.co.za/verifyadsl and have your order number handy to
initialize your self install ADSL.
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